Can't find what you're looking for? Reach out to our support team at support@genape.ai.
This is an exclusive perk for our subscribers! It includes a comprehensive guide to GenApe, along with pro tips on pairing it with other AI tools to boost your productivity and even increase revenue. Master the secrets to building a high-efficiency, profitable workflow.
How to Claim: After subscribing, an exclusive popup will appear for you to download the bundle. Alternatively, click your profile avatar in the top right corner, then select "Claim Bonus Bundle."
Tokens are the credits deducted when you generate content within GenApe. When you hit "Generate," the platform consumes a specific amount based on the tool used (costs vary slightly depending on complexity):
Text Generation (including image prompt enhancements): Costs about 1 to 3 tokens per word.
Image Generation (including simultaneous generation within the assistant): Costs 250 tokens per image.
We provide flexible, wallet-friendly options tailored to every stage of your creative journey:
Free Trial: Get 20,000 tokens upon registration. No credit card required.
Premium Plan: NT$320/month (approx. $10 USD), refreshing with 200,000 tokens monthly.
Creator Plan: NT$630/month (approx. $20 USD) for unlimited text generation.
Team Plan (Early Bird Special): NT$690/user/month (approx. $23 USD). Share documents with team members and enjoy a higher token allowance than the Creator tier.
Note: All fees and applicable taxes (if any) are billed in TWD or USD.
No. You can sign up and start your trial instantly using your Google account or email address. The registration process is completely credit-card-free.
Opting for annual billing unlocks long-term subscription discounts, offering 17% to 22% off compared to the standard monthly rate.
Yes. You can cancel the auto-renewal for either plan at any time. Please note that we cannot issue refunds for plans where content has already been generated. Check the next question for our detailed refund policy.
We offer a 3-day peace-of-mind guarantee on initial purchases. If you haven't used any generation features within 3 days of subscribing, you can cancel and request a full refund. Note: Refunds are not automatic. You must contact our support team directly within the 3-day window. If you wish to switch plans later, you can also adjust your tier at any time.
Yes. All subscriptions (both monthly and annual) use an auto-renewal system. The platform will automatically renew and bill your account exactly one month or one year from your purchase date unless you proactively cancel or pause it.
GenApe currently accepts convenient credit card payments (VISA, MasterCard, JCB, CUPAC, etc.) and PayPal, ensuring safe and lightning-fast online transactions.
Click your profile avatar and navigate to the "Billing" page to modify your plan:
If you urgently need more tokens: Select "Cancel subscription and switch plans immediately" during the process to instantly reset and upgrade your quota.
If you don't need tokens urgently: Select "Cancel subscription only." You can continue using your current plan until the end of the billing cycle.
Navigate to "Billing" via your profile avatar. From the billing management page, follow the cancellation process. Once successful, your account will not auto-renew for the next billing cycle.
You must completely exhaust your current plan's tokens to trigger the daily bonus. The system resets this 500-token gift every day. Any unused bonus tokens do not roll over to the next day.
Online history logs for visuals are retained for only 14 days. If you generate a piece you love, we highly recommend downloading and saving it to your local device immediately.
To support cross-border and multilingual creation, we currently support 13 international languages: Traditional Chinese, Simplified Chinese, English, Japanese, Korean, Vietnamese, Indonesian, Malay, Hindi, French, German, Spanish, and Russian.
We have a dedicated support team ready to help. You can click the Ape chat bubble or the LINE button in the bottom right corner of the page to reach live support, or shoot us an email. We will get back to you and resolve your issue as quickly as possible.
Streamline your production with an all-in-one visual and text platform featuring our integrated Content Workspace, completely eliminating the hassle of switching tabs. Whether you're crafting blog posts or social media copy, this platform lets you generate matching visuals with a single click, doubling your marketing efficiency!
Upgrade to a paid plan for unlimited access to our robust AI Assistant. From e-commerce product descriptions to Facebook/IG posts and copy outlines, simply enter your keywords to instantly generate high-quality content. It is your all-in-one solution for daily writing tasks.
Each tier provides ample credits for our advanced AI image generator. Just type a simple prompt, and it will produce stunning, high-resolution visual assets in seconds, effortlessly handling the heavy asset demands of your marketing and ad campaigns.
Ride the short-video wave by subscribing to unlock more credits for our AI video generator. No complex editing skills are required—just input your script or set your parameters to instantly produce highly engaging video content that skyrockets your social reach.
Use the smart background removal tool—our dedicated AI Product Image Generator—designed specifically for e-commerce and marketers. Swap your product backgrounds for professional, aesthetic commercial settings with a single click, saving you countless hours on outsourced studio shoots and post-production.
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