Cancel anytime・Commercial use・Official invoices
Can't find what you're looking for? Reach out to our support team at support@genape.ai.
Credits are the units deducted when you generate content within GenApe. When you click "Generate" or run an Agent workflow, the platform consumes a specific amount of Credits based on the AI tool and model used (costs vary depending on task complexity).
Opting for annual billing unlocks long-term subscription discounts, offering 17% to 22% off compared to the standard monthly rate.
Yes. You can cancel the auto-renewal for either plan at any time, and you will retain access to your remaining plan benefits until the end of the current billing cycle. Please note that we cannot issue refunds for plans where content has already been generated. Check the next question for our detailed refund policy.
We offer a 3-day peace-of-mind guarantee on initial purchases. If you haven't used any generation features within 3 days of subscribing, you can cancel and request a full refund.
Note: Refunds are not automatic. You must contact our support team directly within the 3-day window. If you wish to switch plans later, you can also adjust your tier at any time.
Yes. All subscriptions (both monthly and annual) use an auto-renewal system. The platform will automatically renew and bill your account one month or one year from your purchase date unless you proactively cancel your subscription on the "Billing" page.
GenApe currently accepts convenient credit card payments (VISA, MasterCard, JCB, etc.), PayPal, and WeChat Pay, ensuring safe and fast online transactions.
Click your profile avatar and navigate to the "Billing" page to modify your plan:
If you urgently need more Credits: Select "Cancel subscription and switch plans immediately" during the process to instantly reset and upgrade your quota.
If you don't need Credits urgently: Select "Cancel subscription only." You can continue using your current plan until the end of the billing cycle.
Navigate to "Billing" via your profile avatar. From the billing management page, follow the cancellation process. Once completed, your account will not auto-renew for the next billing cycle.
Online history logs for generated images and videos are retained for 14 days. If you generate a piece you love, we recommend downloading and saving it to your local device immediately.
To support cross-border and multilingual creation, we currently support 13 international languages: Traditional Chinese, Simplified Chinese, English, Japanese, Korean, Vietnamese, Indonesian, Malay, Hindi, French, German, Spanish, and Russian.
We have a dedicated support team ready to help. You can click the chat bubble or the LINE button in the bottom right corner of the page to reach live support, or email us at support@genape.ai. We will get back to you and resolve your issue as quickly as possible.
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