Cancel anytime・Commercial use・Official invoices
Can't find what you're looking for? Reach out to our support team at support@genape.ai.
Credit are the credits deducted when you generate content within GenApe. When you hit "Generate," the platform consumes a specific amount based on the tool used (costs vary slightly depending on complexity).
We provide flexible, wallet-friendly options tailored to every stage of your creative journey:
Free Trial: Get 145 Credits upon registration. No credit card required.
Premium Plan: NT$320/month (approx. $10 USD), refreshing with 4,000 Credits/month.
Creator Plan: NT$630/month (approx. $20 USD) for unlimited chat on basic models.
Team Plan (Early Bird Special): NT$690/user/month (approx. $23 USD). Share documents with team members and enjoy a higher token allowance than the Creator tier.
Note: All fees and applicable taxes (if any) are billed in TWD or USD.
No. You can sign up and start your trial instantly using your Google account or email address. The registration process is completely credit-card-free.
Opting for annual billing unlocks long-term subscription discounts, offering 17% to 22% off compared to the standard monthly rate.
Yes. You can cancel the auto-renewal for either plan at any time. Please note that we cannot issue refunds for plans where content has already been generated. Check the next question for our detailed refund policy.
We offer a 3-day peace-of-mind guarantee on initial purchases. If you haven't used any generation features within 3 days of subscribing, you can cancel and request a full refund. Note: Refunds are not automatic. You must contact our support team directly within the 3-day window. If you wish to switch plans later, you can also adjust your tier at any time.
Yes. All subscriptions (both monthly and annual) use an auto-renewal system. The platform will automatically renew and bill your account exactly one month or one year from your purchase date unless you proactively cancel or pause it.
GenApe currently accepts convenient credit card payments (VISA, MasterCard, JCB, etc.), WeChat Pay and PayPal, ensuring safe and lightning-fast online transactions.
Click your profile avatar and navigate to the "Billing" page to modify your plan:
If you urgently need more Credits: Select "Cancel subscription and switch plans immediately" during the process to instantly reset and upgrade your quota.
If you don't need tokens urgently: Select "Cancel subscription only." You can continue using your current plan until the end of the billing cycle.
Navigate to "Billing" via your profile avatar. From the billing management page, follow the cancellation process. Once successful, your account will not auto-renew for the next billing cycle.
You must completely exhaust your current plan's credit to trigger the daily bonus. The system resets this 1 credit gift every day. Any unused bonus tokens do not roll over to the next day.
Online history logs for visuals are retained for only 14 days. If you generate a piece you love, we highly recommend downloading and saving it to your local device immediately.
To support cross-border and multilingual creation, we currently support 13 international languages: Traditional Chinese, Simplified Chinese, English, Japanese, Korean, Vietnamese, Indonesian, Malay, Hindi, French, German, Spanish, and Russian.
We have a dedicated support team ready to help. You can click the Ape chat bubble or the LINE button in the bottom right corner of the page to reach live support, or shoot us an email. We will get back to you and resolve your issue as quickly as possible.
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